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Customer Care

This is our customer care section. Please use the links on the left to find what you are looking for. Alternatively you can use This Form to contact us.

Orders & Payments

Payments

We accept most major credit and debit card payments, as well as Paypal through the Braintree payment platform. All payments are processed over a secure connection.

We accept payments in GBP, Euros and US dollars. To change currency please select your location at the top right hand section of our website.

VAT, Customs charges and sales Tax

United States of America:

We ship all our American orders from our warehouse facilities in Los Angeles. This means no international customs charges or high shipping costs apply.

United Kingdom:

We ship all our UK orders from London, UK. As these orders are paid for in the UK, VAT is payable on all online-shop orders.

Europe:

We ship all our European orders from London, UK. As these orders are paid for in the UK, VAT is payable on all online-shop orders.

Other:

Orders (including gifts) delivered outside of the EU may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them, prior to ordering

Discounts and codes

We may feature promotional coupons and discount codes in our marketting materials and emails. To redeem a coupon, follow these steps:

  1. On the Shopping Cart page, enter the code in the "Discount Codes" box on the bottom right. Codes are case sensitive.
  2. Click "Apply Coupon". If your discount qualifies, it will we displayed in the Totals box.

Bulk Orders

Discounts are available for trade customers/institutions/production companies placing large orders. Please contact billy@blindspotgear.com

Shipping and Delivery

Couriers

UK Delivery

2 - 3 Business days to deliver

Orders ship from our London warehouse via:

Parcelforce24

Parcelforce48

USA Delivery

1 - 5 Business days to deliver

Orders ship from our Bloomington, CA warehouse via:

USPS

Fedex Ground

UPS Ground

UPS Expedited

EU Delivery

2 - 6 Business days to deliver

Orders ship from our London warehouse via:

Parcelforce Global Express

TNT 30Kg Pakket

UPS Express

Expedited / Next Day Delivery

Expedited/Express Delivery (Next day before 12am, 10am, 9am) is available for selected products at special request. For Guaranteed Next day AM delivery please contact stu@blindspotgear.com

Product Warranty

At Blind Spot Gear we produce quality products that are built to last. Our products go through rigorous testing procedures prior to sale; however, in the event of receiving a product that fails to meet these standards - we have you covered.

Warranty Summary

  • Any defects in materials and workmanship are covered
  • All accompanying components and accessories are covered by the same warranty (excluding Gels)
  • You are covered for 1 year
  • If anything does go wrong we promise to have you rolling again within two weeks of receiving your kit for repair

Returns Policy Summary

  • Any product can be returned within a period of 45 days
  • Products must be in new and unused condition
  • To get an RMA (return merchandise authorisation) number please contact returns@blindspotgear.com

Repairs

Information regarding product repairs can be found here:

Product FAQ

FAQs regarding our product lines can be found here:

Privacy Policy

Our full privacy policy can be found here:

Contact Us

Our contact information, address, social media links and online contact form can be found here:

Cookies

By continuing to use the site, you are agreeing to our use of cookies. Read our privacy policy here.